Privacy Policy
99bdo Online Gaming Platform

Introduction

99bdo ("we," "us," "our," or "the Platform") is committed to protecting the privacy and personal data of all users ("you," "the Player," or "the Data Subject") who access and use the 99bdo online gaming platform. This Privacy Policy describes our practices regarding the collection, use, storage, disclosure, and protection of your personal information.

This policy is issued in compliance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173), its Implementing Rules and Regulations, and the issuances of the National Privacy Commission (NPC). It applies to all personal data processed by 99bdo in connection with the operation of the platform and the provision of gaming services to Filipino players.

By registering an account, making a deposit, or otherwise using the 99bdo platform, you consent to the collection and processing of your personal data as described in this Privacy Policy. If you do not agree with any part of this policy, you should discontinue use of the platform and may request account closure by contacting our support team.

Personal Data We Collect

99bdo collects the following categories of personal data from players and platform users. We collect only what is necessary for the specific purposes described in Section 4 of this policy.

2.1 Identity Data

• Full legal name (as it appears on your government-issued ID);
• Date of birth (for age verification — players must be 21 years of age or older);
• Gender;
• Nationality;
• Government-issued ID number (e.g., Philippine passport, driver's license, PhilSys National ID, SSS/GSIS ID).

2.2 Contact Data

• Email address;
• Mobile phone number (Philippine mobile number required for SMS verification);
• Residential address (including barangay, city/municipality, province, and postal code).

2.3 Financial Data

• GCash account number and registered name;
• PayMaya (Maya) account details;
• Bank account details for BPI, BDO, Metrobank, or other Philippine banks used for deposits or withdrawals;
• Transaction history, including deposit amounts, withdrawal amounts, dates, and payment method references.

2.4 Gaming Activity Data

• Game history, including games played, wagers placed, outcomes, and winnings;
• Session data, including login times, session duration, and logout times;
• Bonus and promotion usage history;
• Responsible gaming settings, including deposit limits and self-exclusion status.

2.5 Technical Data

• IP address;
• Device type, operating system, and browser type;
• Device identifiers;
• Geolocation data (country and region level, used for jurisdiction compliance);
• Cookies and similar tracking technologies (see Section 7).

2.6 Communications Data

• Records of communications between you and 99bdo's customer support team, including live chat transcripts and email correspondence;
• Feedback and survey responses submitted through the platform.

How We Collect Your Data

99bdo collects personal data through the following channels and methods:

3.1 Direct Collection

The majority of personal data we hold is provided directly by you when you:

• Complete the account registration form on the 99bdo platform;
• Submit identity verification documents in response to a KYC request;
• Make a deposit or request a withdrawal;
• Contact our customer support team via live chat or email;
• Opt in to receive promotional communications;
• Complete a survey, feedback form, or promotion entry.

3.2 Automated Collection

When you access and use the 99bdo platform, certain technical data is collected automatically through cookies, web beacons, and similar technologies. This includes your IP address, device information, browser type, and session activity data. Please refer to Section 7 for full details on our use of cookies and tracking technologies.

3.3 Third-Party Sources

In limited circumstances, 99bdo may receive personal data about you from third-party sources, including:

• Payment processors and e-wallet providers (GCash, PayMaya, BPI, BDO, Metrobank) for transaction verification purposes;
• Identity verification service providers used to conduct KYC checks;
• Fraud prevention and anti-money laundering screening services;
• PAGCOR or other regulatory authorities, where required by law.

Why We Use Your Personal Data

99bdo uses the personal data we collect for the following specific purposes. We process your data only where we have a valid legal basis for doing so, as described in Section 5.

Legal Basis for Processing

Under the Philippine Data Privacy Act of 2012, 99bdo processes your personal data on the following legal bases:

5.1 Contract Performance

Processing is necessary for the performance of the contract between you and 99bdo — specifically, to provide you with access to the gaming platform, process your financial transactions, and deliver the services you have requested by registering an account.

5.2 Legal Obligation

Processing is necessary for 99bdo to comply with its legal and regulatory obligations under Philippine law, including but not limited to: age verification requirements, anti-money laundering (AML) obligations under the Anti-Money Laundering Act (AMLA), KYC requirements, and reporting obligations to PAGCOR and other relevant authorities.

5.3 Legitimate Interest

Processing is necessary for the purposes of 99bdo's legitimate interests, including fraud prevention, platform security, responsible gaming monitoring, and improving the quality of our services — provided that such interests are not overridden by your rights and interests as a data subject.

5.4 Consent

For certain processing activities — specifically, the sending of promotional and marketing communications — 99bdo relies on your freely given, specific, informed, and unambiguous consent. You may withdraw your consent to receive marketing communications at any time by updating your communication preferences in your account settings or by contacting our support team.

Data Sharing & Disclosure

99bdo does not sell, rent, or trade your personal data to any third party. We share your data only in the limited circumstances described below, and only to the extent necessary for the specific purpose.

6.1 Service Providers

99bdo engages trusted third-party service providers who assist in operating the platform. These providers are contractually bound to process your data only on our instructions and in accordance with applicable data protection law. Categories of service providers include:

• Payment processors and e-wallet providers (GCash, PayMaya, BPI, BDO, Metrobank) — for processing deposits and withdrawals;
• Identity verification and KYC service providers — for age and identity verification;
• Fraud prevention and AML screening providers — for compliance and security purposes;
• Cloud hosting and infrastructure providers — for secure data storage and platform operation;
• Customer support platform providers — for managing live chat and email support;
• Game software providers (e.g., Evolution Gaming for live casino) — to the extent necessary to deliver game services.

6.2 Regulatory and Legal Disclosure

99bdo may disclose your personal data to regulatory authorities, law enforcement agencies, or courts where required to do so by applicable Philippine law, court order, or regulatory direction. This includes disclosures to PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), and other competent authorities.

6.3 Business Transfers

In the event of a merger, acquisition, restructuring, or sale of all or part of 99bdo's business, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer and the privacy practices of the acquiring entity before your data is transferred.

6.4 With Your Consent

99bdo may share your personal data with third parties in circumstances not described above where you have given your explicit prior consent to such sharing.

Cookies & Tracking Technologies

99bdo uses cookies and similar tracking technologies on the platform to enhance your user experience, maintain session security, and gather analytics data that helps us improve our services.

7.1 What Are Cookies?

Cookies are small text files that are placed on your device when you visit a website. They allow the website to recognize your device on subsequent visits and remember certain information about your preferences and activity. Cookies do not contain executable code and cannot access other data on your device.

7.2 Types of Cookies We Use

• Strictly Necessary Cookies: These cookies are essential for the platform to function correctly. They enable core features such as account login, session management, and security. These cookies cannot be disabled without affecting platform functionality.
• Performance & Analytics Cookies: These cookies collect anonymized information about how players use the platform — such as which pages are visited most frequently and whether error messages are received. This data helps us improve the platform experience.
• Functional Cookies: These cookies remember your preferences and settings (such as language preference and display settings) to provide a more personalized experience.
• Marketing Cookies: These cookies track your browsing activity to deliver relevant promotional content. They are only placed with your consent and can be disabled through your cookie preferences.

7.3 Managing Cookies

You can manage your cookie preferences through the cookie consent banner displayed when you first visit the 99bdo platform, or through your browser settings. Please note that disabling strictly necessary cookies may impair your ability to use certain features of the platform, including logging in to your account.

Data Retention

99bdo retains your personal data only for as long as is necessary to fulfill the purposes for which it was collected, or as required by applicable Philippine law and regulation. The following indicative retention periods apply:

Upon expiry of the applicable retention period, personal data will be securely deleted or anonymized in accordance with 99bdo's data disposal procedures. Where data is anonymized rather than deleted, the anonymized data may be retained indefinitely for statistical and analytical purposes, as it no longer constitutes personal data.

Your Data Subject Rights

Under the Philippine Data Privacy Act of 2012, you have the following rights in relation to your personal data held by 99bdo. To exercise any of these rights, please contact our Data Protection Officer using the details in Section 14.

Data Security

99bdo implements comprehensive technical and organizational security measures to protect your personal data against unauthorized access, accidental loss, destruction, alteration, or disclosure. Our security framework includes:

• Encryption in Transit: All data transmitted between your device and the 99bdo platform is encrypted using TLS 1.2 or higher (HTTPS). This protects your login credentials, financial data, and personal information from interception during transmission.
• Encryption at Rest: Personal data stored on 99bdo's servers is encrypted using AES-256 encryption, ensuring that data remains protected even in the event of unauthorized physical access to storage media.
• Access Controls: Access to personal data within 99bdo's systems is restricted on a strict need-to-know basis. All staff with access to personal data are subject to confidentiality obligations and receive regular data protection training.
• Two-Factor Authentication: 99bdo's internal systems require multi-factor authentication for all staff accessing personal data. Players are also encouraged to enable 2FA on their accounts for additional security.
• Regular Security Audits: 99bdo conducts regular security assessments and penetration testing to identify and remediate vulnerabilities in our systems and infrastructure.
• Incident Response: 99bdo maintains a documented data breach response procedure. In the event of a personal data breach that poses a risk to your rights and freedoms, we will notify the National Privacy Commission and affected players within the timeframes required by law.

While 99bdo takes all reasonable steps to protect your personal data, no online platform can guarantee absolute security. You also play an important role in keeping your data safe — please use a strong, unique password for your 99bdo account and never share your login credentials with anyone.

Children's Privacy

The 99bdo platform is strictly intended for adults aged 21 years and above, in accordance with Philippine gambling regulations. 99bdo does not knowingly collect personal data from individuals under the age of 21.

If you are under 21 years of age, you must not register an account, access the platform, or provide any personal data to 99bdo. If 99bdo becomes aware that personal data has been collected from an individual under the age of 21, we will take immediate steps to delete that data and close the associated account.

If you are a parent or guardian and believe that your child under the age of 21 has provided personal data to 99bdo, please contact our Data Protection Officer immediately using the contact details in Section 14. We will investigate and take appropriate action promptly.

International Data Transfers

99bdo primarily stores and processes personal data within the Philippines. However, in certain circumstances, your personal data may be transferred to and processed in countries outside the Philippines — for example, where we use cloud infrastructure providers or game software providers whose servers are located abroad.

Where such international transfers occur, 99bdo ensures that appropriate safeguards are in place to protect your personal data in accordance with the requirements of the Philippine Data Privacy Act of 2012. These safeguards may include:

• Contractual clauses that impose data protection obligations on the recipient equivalent to those required under Philippine law;
• Transfers to countries that have been assessed as providing an adequate level of data protection;
• Binding corporate rules where the recipient is part of the same corporate group as 99bdo.

By using the 99bdo platform, you acknowledge and consent to the transfer of your personal data to countries outside the Philippines where necessary for the provision of our services, subject to the safeguards described above.

Updates to This Privacy Policy

99bdo reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or regulatory requirements. When we make material changes to this policy, we will notify you through one or more of the following methods:

• Posting a prominent notice on the 99bdo platform homepage;
• Sending a notification to your registered email address;
• Displaying an in-platform notification when you next log in to your account.

The "Last Updated" date at the top of this Privacy Policy indicates when the most recent changes were made. We encourage you to review this policy periodically to stay informed about how 99bdo protects your personal data.

Your continued use of the 99bdo platform following notification of material changes to this Privacy Policy constitutes your acceptance of the updated policy. If you do not agree with the changes, you should discontinue use of the platform and may request account closure by contacting our support team.

Contact Us & Data Protection Officer

99bdo has appointed a Data Protection Officer (DPO) who is responsible for overseeing compliance with this Privacy Policy and the Philippine Data Privacy Act of 2012. If you have any questions, concerns, or requests relating to your personal data or this Privacy Policy, please contact our DPO using the details below.

14.1 Data Protection Officer

14.2 National Privacy Commission

If you are not satisfied with 99bdo's response to your data privacy concern, you have the right to lodge a complaint with the National Privacy Commission of the Philippines, which is the supervisory authority responsible for enforcing the Data Privacy Act of 2012.

14.3 Submitting a Data Subject Rights Request

To exercise any of your data subject rights described in Section 9, please submit a written request to our DPO at [email protected]. Your request should include:

• Your full name and registered 99bdo username;
• A clear description of the right you wish to exercise and the specific data concerned;
• A copy of a valid government-issued ID for identity verification purposes;
• Your preferred method of response (email or written correspondence).

99bdo will not charge a fee for processing data subject rights requests unless the request is manifestly unfounded or excessive, in which case we may charge a reasonable administrative fee or decline to act on the request, with written explanation.